In this value-packed episode of the Surf and Sales Podcast, hosts Scott Leese and Richard Harris dive deep with John Karsant, Founder and CEO of LevelUp Leads (levelupleads.io), on what's actually working in appointment setting and sales development in early 2025.
John reveals why the majority of companies have negative experiences with outsourced sales development, and how his approach of radical honesty and setting realistic expectations has led to greater client success. As cold calling continues to drive 80-90% of his agency's results, John shares tactical insights on what's working now, including:
Why permission-based openers are becoming less effective and what's replacing them. How tone, pace, and delivery matter more than the actual script content. The role of AI in SDR training, coaching, and call analysis at scale. Why adding a free SDR to struggling accounts helps identify the real problems faster.
The conversation takes an unexpected turn when John admits "I'm not a good salesperson, but I'm a terrible liar," revealing how authenticity and a calm, measured approach can be more effective than traditional high-pressure sales tactics.
For sales leaders struggling with prospecting effectiveness or considering outsourcing their appointment setting, this episode provides a candid look at what works, what doesn't, and how to evaluate if outsourcing is right for your business. John's unique perspective on entrepreneurship, risk-taking, and building trust in a crowded market offers valuable insights for anyone in sales leadership.
Whether you're an SDR, sales manager, or founder handling your own outbound efforts, you'll walk away with actionable strategies to improve your prospecting results and better qualify potential partners.
Follow John Karsant on LinkedIn ( / johnkarsant ) or visit levelupleads.io to learn more about his approach to sales development.