In this episode of Prospecting Pros, John Karsant talks with Troy Johnson, SDR Program Manager at JumpCloud, about the evolution of sales development and what it takes to succeed in today’s market. Troy shares how he went from leasing apartments to sales in tech, to eventually leadership and enablement in SDR. He describes how the role of an SDR has transformed over the years, with AI making research and outreach simpler but also adding to the noise and competition.
The conversation shows why cold calling has become one of the best prospecting channels again, even though it’s one of the most difficult to execute. Troy also shares practical advice for aspiring SDRs including how to stand out in the hiring process by doing the job before you are hired.
The episode wraps up with insights on SDR management, onboarding, AI-powered coaching tools, and why developing strong fundamentals remains critical regardless of how much technology changes.